Most Aussies feel they got a dud deal on their home loan

Research from UNO that indicates you have a 1 in 2 chance of not being on a great deal with your home loan right now

Over half of Australians aren’t confident they have the best home loan deal, but they’d rather bury their head in the sand than deal with the refinance process, new research has found. The study by CoreData, a leading global research house, found that 52% of Aussies aren’t confident they have the best home loan deal. But, despite their lack of confidence, 63% haven’t refinanced. Does this sound familiar? Graph showing how many Australians think they already have the best home loanIf more than half of existing mortgage holders believe they can get a better deal elsewhere, why aren’t they doing anything about it? To put it bluntly, they can’t be bothered. Of those who haven’t switched, 74% of Aussies haven’t because they are turned off by the effort. The cost of apathy is huge! It’s estimated that on average, the Aussie borrower is paying an additional $14,000 over the life of the loan*. It’s no wonder the major banks report record profits year in, year out. “If you’re unhappy with your current home loan deal but stay anyway, you’re effectively paying an inertia tax,” says Vincent Turner, founder and CEO of UNO Home Loans. UNO Home Loans, an online mortgage broker that connects the powers of smart tech and expert advice, has just launched a new online platform that’s changing the way Australians refinance their home loans. Refi.com.au takes a customer through to the deals they’re eligible for online in under 10 minutes. Customers can do it on their mobile phone on their way to the office. Find a deal

So how does it work?

It all starts with a goal. Simply tell the system what you are looking to achieve by refinancing. For instance, are you looking to lower your monthly repayments or do want you want to pay off your loan faster? Next, enter the address of the property you are looking to refinance. Refi.com.au is built on some seriously impressive tech. The system will recognise your address and pull back your current home loan interest rate and repayments, plus, an estimated value of your property!

Refi.com.au takes a customer through the refinance process online in under 10 minutes and they can do it on their mobile phone. Now it gets really interesting. Refi.com.au will compare your existing home loan against thousands of loans across the market and return the best products for your unique situation and needs. Easily verify your financials and identity online and, in only a few minutes, you’ll receive a personalised shortlist of loans. Then choose which one suits you best. No paperwork is required. It will not impact your credit score and you’ll have access to expert advice when you need it. “The research is clear, people don’t refinance because the existing process is time-consuming, onerous and stressful. Refi.com.au flips the process on its head,” Turner says. Take a look for yourself. It may have taken you longer to read this than it will to save $14,000. Source: CoreData mortgage holder survey on behalf of UNO Home Loans n=1,500. Savings calculations based on a $500,000 principal and interest home loan. Average loan is $500,446 according to the AFG Mortgage Index January. It’s important to note that the information we give here is general in nature – no matter how helpful or relatable you find our articles. Even if it seems like we’re writing about you, it’s not personal or financial advice. That’s why you should always ask a professional before making any life-changing decisions.Book a call in with UNO
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Eden Harris
August 20, 2025
5 stars for our service reviews from clients
Paul was awesome and handled my 1000 questions and follow ups like a pro. Happy with our home and loan :)
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Liam Johnson
August 9, 2025
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Fantastic service and great outcome. I have used Scott Wilkinson twice (initial finance and a subsequent refinance) and have found him to be responsive, reliable and knowledgeable - secured me a circa 1% rate reduction with minimal work involved from my end. Highly recommend.
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Birgit-Katja
August 7, 2025
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What a smooth, hassle free and stress free refinance with Jake. He took a very complicated loan from one bank to the other and not only saved us a lot of money but we basically also didn’t have to lift a finger in the entire process (apart from the basic paperwork needed). I am extremely impressed with Jakes knowledge and how he was able to answer questions and explain complications. Thank you Jake and the entire staff at UNO :)
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Justin Butcher
July 28, 2025
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PROFESSIONALISM PLUS Jake was very helpful in helping us achieve our dream. He is a very professional and informative person who goes out of his way to help his clients through a stressful time whilst making the whole process seamless. On top of this he can also help get better Insurances and is happy to assist where he can. We would absolutely recommend choosing Jake to help you! Thanks for everything it was a pleasure dealing with you.
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Aurora Tang
July 21, 2025
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Had a fantastic experience with Paul. He was knowledgeable, responsive, and made the whole process smooth and stress-free. Highly recommended.
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Just Abby
July 18, 2025
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My dealings with Scott Wilkinson at UNO, have been nothing short of exemplary. My refinance involved a bunch of moving parts due to a business debt, and Scott didn't stop until we got an excellent result! Great communication, easy online portals for data collection and, from all accounts, a great team working together to get results for their clients. I really can't thank Scott enough, for going the extra mile(s) to make this happen for me. 10/10 would recommend his services to anyone looking at a restructure, and I won't hesitate to reach out again, should I be in the position in the future.
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Matt Rose
July 11, 2025
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We’re incredibly grateful to Mike Parsons for his outstanding support and expertise. Mike took the time to genuinely understand our unique situation and demonstrated a deep level of knowledge and insight throughout the process. His ability to assess our needs and apply tailored solutions made all the difference. Thanks to his thoughtful approach and professionalism, we were able to achieve an ideal outcome that perfectly suited our circumstances. We highly recommend Mike to anyone looking for a knowledgeable and client-focused professional who truly goes the extra mile.
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Get About Guy
July 10, 2025
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The UNO Home Loans team provided a great experience. I'm an expat Aussie living in the UK who was looking for an investment property back home in Australia. Mike and the team guided me through the whole process from giving me an initial indication of how much I could borrow, to finding me a lender with an appropriate loan that met my needs, and finally through the settlement process with the bank. The team were always available to answer my questions very promptly. The whole experience was very easy and hassle free.
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Kylie Morgan
July 8, 2025
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Scott and the team were amazing. The entire process was so simple and so fast! Thank you!
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Gillian Kearon
July 6, 2025
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I highly recommend Mike Parsons as a mortgage broker. I couldn't fault the service provided by UNO. Thanks Mike!
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John Carlo Penaflor
June 24, 2025
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Amazing service from Scott. Efficient, clear and fast. Got my homeloan refinanced in record time.
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Rebekah Tolmachoff
June 24, 2025
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We had a fantastic experience working with Paul at Uno. From start to finish, he was professional, attentive, and genuinely cared about us and our situation. He kept in touch throughout the entire process, always keeping us informed and making everything feel simple and stress-free. Nothing was ever too much trouble, and his support made a big difference. Highly recommend Paul to anyone looking for a reliable and caring broker!
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