Guide to Australian banks’ emergency COVID-19 relief packages

UNO home loans

A number of home loan lenders have announced financial relief packages to assist those affected by COVID-19. We have compiled a list of lenders, contact numbers and links to their websites to help you get in touch quickly and get the support you need.

Below is a list of some of the key home loan lenders and information on their COVID-19 relief packages:

AMP: 1300 130 191, Experiencing financial hardshipANZ: 1800 252 845, Customer ConnectBOQ: 1800 079 866, Financial Hardship AssistanceBankSA: 1800 679 461, BankSA AssistBankwest: 1300 769 173, Experiencing financial hardshipBendigo and Adelaide Bank: 1300 652 146, Financial difficulty assistanceCitibank: 1800 722 879, Hardship assistanceCommonwealth Bank: 1300 720 814, Emergency assistanceHSBC: 1300 555 988, Financial difficultyING: 1300 349 166, Financial HardshipMacquarie Bank: 1300 363 330, Financial HardshipME Bank: 1300 500 520, ME Bank financial hardshipMyState: 13 800 1, MyState financial hardshipNAB: 1800 701 599, Financial HardshipRabobank: 1800 025 484, Financial HardshipRural Bank: 1800 660 115, Financial HardshipSt. George Bank: 1800 629 795, St. George AssistSuncorp Bank: 1800 225 223, Suncorp Customer AssistWestpac: 1800 067 497, Westpac AssistIf you are experiencing financial hardship, UNO can also assist you to identify options to consider. Beyond contacting your existing lender for guidance there may be an opportunity to reduce your current commitments by renegotiating your rate, or switching lenders. We can calculate your potential savings and assist with the process. If you want to speak to one of our brokers, our standard call hours are 8.30am – 6.30pm Monday – Friday and 9am – 5pm on Saturday. You can reach us on 133 866 or by email on contact@unohomeloans.com.au You can contact us through our online portal or Book in a quick call with our customer care teamYou can also follow us on Facebook, Twitter and LinkedIn where we will be sharing helpful information and market updates in real-time. We are here to help, any way we can. Book a call in with UNO

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Lenders use your credit score to assess your mortgage application. Your credit score is based on your credit file and information you provide in your application. It will vary from lender to lender, according to their loan criteria.

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A mortgage broker helps borrowers in Australia find and secure the best home loan by offering access to a wide range of lenders, providing personalized advice, and negotiating favorable terms. They simplify the loan application process, saving clients time and money, while tailoring loan solutions to fit individual financial situations. Mortgage brokers also offer ongoing support, ensuring clients have the right loan for their needs in today’s competitive property market.

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Lahnie Cooper

March 26, 2025

Jake Wood was a pleasure to work with and made this process extremely easy for me! I highly recommend Jake and the team at Uno.

Daniel Demosthenous

March 18, 2025

The team at UNO were absolutely fantastic at helping me set up and organise my new property purchase, Andrew answered all my questions promptly and went over and beyond to reassure me at any stage with his abundance of knowledge of the matter, also a big thank you to Dalby and Jena for helping with the process as well.

Sheree Tidswell

February 20, 2025

Scott Wilkinson and the team at Uno Mortgages were exceptional to work with. They were proactive, took the initiative at every stage, and kept us well-informed throughout the process. Their patience and relaxed approach made everything feel seamless, and we truly felt supported in achieving the best outcome for our needs. We highly recommend Scott and the Uno team for their professionalism and dedication!

Jaio Seto

February 19, 2025

Paul is great to deal with, he made the whole process super easy!

Ankur

February 12, 2025

Shelley and the team at UNO Home Loans have been amazing to deal with. The process has been very smooth. I would highly recommend their expertise.

Rich N

February 6, 2025

Mike Parsons was so good. He went in to bat for us with the bank and the valuers and everything went smoothly, eventually!! - One is always waiting for banks it seems... Mike gave us clear and concise information and time-frames during the whole process and was super friendly and way to deal with. Highly recommend Uno and Mike.

Baron Wills

January 21, 2025

Scott was referred by a mate of mine whom I've known for years back in Novemberof 2024. Shared my goals and what my ideal outcomes were and had one of the quickest and easiest turnarounds I've ever experienced thanks to Scott. He was easy to work with with allowed me to go at my own pace. When I had questions Scott took the time to help me understand in a way that made sense to me. We finalised our transactions a month later and settlement couldn't have been more easier. Thank you Scott and his amazing team at Uno home loans. I highly recommend and will be looking to partner with Scott and his team again on my next investment loan.

Theresa Liebenberg

January 15, 2025

Paul Davey was our mortgage broker for the purchase of our first home in Australia. We were very anxious about purchasing a home less than one year in the country. Paul's initial consultation was great and we did not even consider any other avenues. Right through the process, he kept us informed and utilised whatever additional expertise from Uno to get us an approved mortgage. Straightforward and efficient! We highly recommend Paul and Uno for the purchase of your new home. Theresa and Johan

Mark

January 10, 2025

We were recently approved for finance with Scott Wilkinson at UNO Home Loams. Scott was friendly and professional the whole way through the process and obtained the finance for us when many others had said they wouldn’t be able to. Thanks to Scott we were able to get everything done and settled in quite a short amount of time considering the complexity of the deal. We knew where we stood the whole way and no details were hidden or forgotten . Thanks Scott you are highly recommended by myself and my Wife.

Lise Ioane

December 30, 2024

Paul Davey and the team were amazing! As Kiwi's who have moved to Australia I wanted to use someone back home or who had experience with helping FHB in Australia. Paul answered all of our questions in a timely manner and helped us to secure the home loan and move into our new home. We had a few meetings with Paul and he did all the the work so us, we just filled in the required paperwork and he and the team did the rest. We dealt with Dalby for the last part of the process and he was also amazing! Highly recommend Paul and the team! Thanks Paul, Dalby and the team and UNO Home Loans.

Neil Venkataramiah

December 20, 2024

Mike Parsons: Working with Mike was amazing. My wife and I were a couple from Sydney that had a 7 year stint overseas. On moving back, our loan had gone from Interest Only to Principal and Interest. The challenge: to get 2 recently re-patriated Aussies on an Interest Only loan. With only 1 year of Oz financials. And with income from an overseas company. We had equity in our property, but the ability to service was the issue. A very tough brief. Step in Mike. He contacted all his lenders, knowing that this was a unique situation. He never let up and followed through with calls and whatsapps at every stage of the process. We simply could not have got our Interest Only loan if it wasn’t for Mike. I highly recommend Mike for any loan or re-finance that you’re looking at. His attention to detail and ability to find creative solutions is second to none. And most importantly - he's a good guy that will guide you through the whole process in what can be a stressful time. Steph and Neil

Philip Smith

December 20, 2024

Mike Parsons provided my wife and I outstanding service for our home loan. I have never dealt with someone who is so helpful and goes the extra mile and provides such excellent service the way Mike did. Highly recommend Mike as your broker for all investment/home loans you won’t be disappointed.

Guide to Australian banks’ emergency COVID-19 relief packages

Below is a list of some of the key home loan lenders and information on their COVID-19 relief packages:

UNO home loans

Try Plans by UNO

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What is a credit score?

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What is the application process?

What our customers are saying