What exactly does UNO do?

UNO is Australia's Online Mortgage Broker focused on delivering Unparalleled Service to Australian's with a home loan.

UNO Home Loans is first and foremost a mortgage broker. In Australia there are over 16,000 mortgage brokers so finding the right broker for you is critical. We have spent close to 10 years and 10s of millions of dollars building UNO into Australia's Online Mortgage Broker.

This means that 100% you're working with a person but that the service is optimised end to end to not require face to face, inface to be better without it.

At UNO we understand that as a mortgage broker we in reality have access to the same lenders and products as other mortgage brokers so trying to convince you that we have the 'best rates' or 'best products' is disingenuous. What we focus on is our ability to deliver the best service and best outcome.

The best service comes from bringing together

  • The best people (in terms of service)
  • The best expertise (in terms of credit knowledge)
  • The best processes
  • The best technology to support all three of the above

This task is neverending. As one of the few mortgage broking groups that has full control of its technology and with people who have spent their entire career building financial services businesses and technology we're uniquely equipped to bring these facets together.

The outcome for you as the client is a service experience that is second to none, but don't take our word for it, read the countless 5 star google reviews our clients have provided.

The other factor is your UNO Broker. UNO is a company but not the actual broker you work with. The actual broker is a self employed individual who is operating as a broker and building their broking business in partnership with UNO. We have designed our proposition to attract and support the highest performing brokers in terms of service, ethics and credit knowledge. We provide a range of services to ensure your UNO broker can spend more time with you as a customer and less time dealing with the unbelievable amount of back office admin required to get a home loan application through any lender.

Ultimately UNO (the company) and your UNO broker are here to help you for the entire time you have debt. Our proposition and service is best suited to people who are too busy to try to do all this themselves, understand the value of expertise for a high value, infrequent transaction like a home loan and want to work with high quality, proactive professionals and preferably the same person over an extended period of time

Whether you're in the city or a regional area (or even overseas), if you're buying your first home, your next home or investment property UNO can help you get this sorted. We can handle all range of complex lending from company, trust, self-employed, expat, SMSF and more. With a national footprint of brokers we can find the best broker to suit your personal situation so you get best in industry service and outcomes

5 stars for our service reviews from clients

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TESTIMONIALS

What our customers are saying

Kathryn Cretney
November 14, 2024
5 stars for our service reviews from clients
Paul helped us from day one before we even arrived in Australia so we knew exactly what we needed to prepare. He’s got a tonne of knowledge and was really lovely and supportive to deal with. Helpful and easy going. Would highly recommend - now in our first Aussie home and Paul made the process all very easy!
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Sean O'Neill
November 14, 2024
5 stars for our service reviews from clients
We received excellent service and a tailored solution to our home loan requirements from Uno. Paul kept us informed at all milestone stages and throughout the process he demonstrated a ‘can do’ attitude that ultimately allowed us to get over the line and meet our deadline. We’re most grateful and very impressed. Highly recommend
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Crush Huston
November 8, 2024
5 stars for our service reviews from clients
Paul is an amazing broker. Communicative, responsive and knows his stuff! Highly recommend
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Amanda Pearce
November 7, 2024
5 stars for our service reviews from clients
After just four months in Australia, our New Zealand home sold, prompting us to stop renting and invest locally. We found Paul through a Kiwi Facebook group, and his exceptional service exceeded our expectations. From initial contact, Paul provided clear explanations, friendly communication, and prompt responses to our queries, making our mortgage process remarkably smooth. We highly recommend him.
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Dom Saric
November 3, 2024
5 stars for our service reviews from clients
Mike Parsons went above and beyond to ensure that our refinancing journey was painless and successful. He was communicative, accessible (even working while on holidays!), and his knowledge of the systems at play meant that he picked up on things that other brokers missed. Would 100% recommend Mike, and will definitely be back next time we need a broker.
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Ashleigh Breaden
October 31, 2024
5 stars for our service reviews from clients
Mike Parsons handled our refinance of our home loan with ease and a depth of knowledge that ensured we got the best deal possible for our situation. We didn't have an easy one to solve for with my husband being self employed and we were consolidating finances as well for a car loan. But Mike handled it all for us and once we had provided him with all the documents we literally didn't have to do a thing after that, it was so easy and so quick we are super happy with the experience! Top notch! Highly recommend!!
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Kyle Richards
October 10, 2024
5 stars for our service reviews from clients
Absolute legend, helped me through the first home buyers scheme, explained everything in a way that made sense, was very knowledgeable and a joy to work with.
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Chloe S
October 8, 2024
5 stars for our service reviews from clients
Mike Parsons made it possible for us and the in laws to get 2 pretty complicated home loans. He helped us through everything and we'd be happy to use Mike and the team again for anything we needed. Thanks again!
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Sam Rezai
October 2, 2024
5 stars for our service reviews from clients
I have gone through 6 different mortgage brokers prior to meeting Andrew Wyers. He is the most patient mortgage broker I’ve encountered and also the most knowledgable about the bank’s lending process and products available. It took me 1 year to find a house I was happy with and Andrew was always there to assist with any issues or questions I had; he always return my phone call, even on the weekends or when his away on holidays. The loan process was smooth and I had no complications. The process with Andrew was again nice and easy, he took the time to find and put together the right package that was suited to my situation. I have recommended Andrew to my family & friends and everyone have been grateful and completely satisfied with his service.
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S Wilko
September 23, 2024
5 stars for our service reviews from clients
I had not dealt with Scott or UNO before finding them on the internet. Even as an Australian citizen living and working overseas, I knew obtaining a loan would be difficult. However, Scott went above and beyond what I expected from a mortgage broker. I genuinely don’t think you could find another company that works as hard as they did to get my home loan approved. I cannot recommend them highly enough. Everyone I dealt with at UNO were extremely professional and helpful. If you are looking for a broker, you would be mad not to give them a go. Thanks to Scott Wilkinson, Dalby Bajwa, Jena Lasquite and Andrew Pacini. Shaun.
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Shan Liao
September 3, 2024
5 stars for our service reviews from clients
I had an outstanding experience with Tian Liu. He was incredibly professional and attentive, going above and beyond to meet my needs. His expertise and dedication made the entire process smooth and stress-free. Tian's deep knowledge of the market and commitment to finding the best solutions for his clients truly sets him apart. He was always available to answer my questions and provided invaluable guidance throughout. I highly recommend Tian Liu to anyone in need of a reliable and skilled broker!"
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Nathanael Chin
September 3, 2024
5 stars for our service reviews from clients
Tian Liu provided exceptional service throughout the entire process. His professionalism and keen attention to detail were evident from the start. Tian consistently kept us informed and offered insightful advice that made us feel confident in our decisions. He truly cares about his clients and works tirelessly to ensure the best possible outcome. We couldn't be happier with his assistance and highly recommend Tian to anyone looking for a trustworthy and knowledgeable broker.
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