Why choose UNO?

The top 3 reasons why you should choose a UNO Broker are Unparalleled Service, Streamlined Process & Technology and Great reviews from customers just like you.

There are over 16,000 mortgage brokers in Australia, so why Choose UNO?

  • Unparalleled Service
  • Streamlined process & technology
  • Great reviews

Unparalleled Service

UNO and your UNO Broker are committed to providing you with what we call 'Unparalleled Service'. This is not a claim we make lightly but one that results from years of continuously improving our processes, people and platforms around a singular goal which is to make our service so good you can't help but write about it. To achieve this we added a number of check-ins at key moments in the process to give customers the opportunity in < 1 second to rate the service so far out of 10. Any negative score is piped directly through to the CEO and is fed into a process of evaluation and action so we can learn and improve. When you use UNO and a UNO Broker for your next loan you too will get these check ins, they are completely optional but have been key to getting what is our our industry leading customer satisfaction scores. You can read more about this here

Streamlined Process & Technology

home loans can be arduous. Every bank has a different set of requirements and these change over time. Different states operate differently and there are literally thousands of combinations of all of these. UNO's technology is key to how we make this whole process run smoothly and feel organised. Unlike most brokers we are not reliant on 3rd party software that we don't control. We have a full engineering team and are the only mortgage company to have ever won a Good Design Award for our technology. The best technology and process is when you barely even notice it's there, it just works. That's what we strive for a UNO.

Great Reviews

Don't take our word for it, literally hundreds of people have left 5 star reviews for UNO and more specifically their UNO Broker over the last 8 years. We know that we're only as good as what other people are prepared to say publically about us so we use Google Reviews so you can see all our reviews come from actual people. Read them here

5 stars for our service reviews from clients

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TESTIMONIALS

What our customers are saying

Eden Harris
August 20, 2025
5 stars for our service reviews from clients
Paul was awesome and handled my 1000 questions and follow ups like a pro. Happy with our home and loan :)
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Liam Johnson
August 9, 2025
5 stars for our service reviews from clients
Fantastic service and great outcome. I have used Scott Wilkinson twice (initial finance and a subsequent refinance) and have found him to be responsive, reliable and knowledgeable - secured me a circa 1% rate reduction with minimal work involved from my end. Highly recommend.
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Birgit-Katja
August 7, 2025
5 stars for our service reviews from clients
What a smooth, hassle free and stress free refinance with Jake. He took a very complicated loan from one bank to the other and not only saved us a lot of money but we basically also didn’t have to lift a finger in the entire process (apart from the basic paperwork needed). I am extremely impressed with Jakes knowledge and how he was able to answer questions and explain complications. Thank you Jake and the entire staff at UNO :)
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Justin Butcher
July 28, 2025
5 stars for our service reviews from clients
PROFESSIONALISM PLUS Jake was very helpful in helping us achieve our dream. He is a very professional and informative person who goes out of his way to help his clients through a stressful time whilst making the whole process seamless. On top of this he can also help get better Insurances and is happy to assist where he can. We would absolutely recommend choosing Jake to help you! Thanks for everything it was a pleasure dealing with you.
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Aurora Tang
July 21, 2025
5 stars for our service reviews from clients
Had a fantastic experience with Paul. He was knowledgeable, responsive, and made the whole process smooth and stress-free. Highly recommended.
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Just Abby
July 18, 2025
5 stars for our service reviews from clients
My dealings with Scott Wilkinson at UNO, have been nothing short of exemplary. My refinance involved a bunch of moving parts due to a business debt, and Scott didn't stop until we got an excellent result! Great communication, easy online portals for data collection and, from all accounts, a great team working together to get results for their clients. I really can't thank Scott enough, for going the extra mile(s) to make this happen for me. 10/10 would recommend his services to anyone looking at a restructure, and I won't hesitate to reach out again, should I be in the position in the future.
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Matt Rose
July 11, 2025
5 stars for our service reviews from clients
We’re incredibly grateful to Mike Parsons for his outstanding support and expertise. Mike took the time to genuinely understand our unique situation and demonstrated a deep level of knowledge and insight throughout the process. His ability to assess our needs and apply tailored solutions made all the difference. Thanks to his thoughtful approach and professionalism, we were able to achieve an ideal outcome that perfectly suited our circumstances. We highly recommend Mike to anyone looking for a knowledgeable and client-focused professional who truly goes the extra mile.
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Get About Guy
July 10, 2025
5 stars for our service reviews from clients
The UNO Home Loans team provided a great experience. I'm an expat Aussie living in the UK who was looking for an investment property back home in Australia. Mike and the team guided me through the whole process from giving me an initial indication of how much I could borrow, to finding me a lender with an appropriate loan that met my needs, and finally through the settlement process with the bank. The team were always available to answer my questions very promptly. The whole experience was very easy and hassle free.
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Kylie Morgan
July 8, 2025
5 stars for our service reviews from clients
Scott and the team were amazing. The entire process was so simple and so fast! Thank you!
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Gillian Kearon
July 6, 2025
5 stars for our service reviews from clients
I highly recommend Mike Parsons as a mortgage broker. I couldn't fault the service provided by UNO. Thanks Mike!
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John Carlo Penaflor
June 24, 2025
5 stars for our service reviews from clients
Amazing service from Scott. Efficient, clear and fast. Got my homeloan refinanced in record time.
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Rebekah Tolmachoff
June 24, 2025
5 stars for our service reviews from clients
We had a fantastic experience working with Paul at Uno. From start to finish, he was professional, attentive, and genuinely cared about us and our situation. He kept in touch throughout the entire process, always keeping us informed and making everything feel simple and stress-free. Nothing was ever too much trouble, and his support made a big difference. Highly recommend Paul to anyone looking for a reliable and caring broker!
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